24/7 Emergency Support / Disaster Recover

On-Call Service:

24x7x365 2-hour Emergency Response and System Recovery

Mission Critical Equipment: Servers, Routers, Firewalls, Switches, Internet Access, and Kiosk Desktops Onsite Technical Support to assist end-users with any PC, Software, Printer, Network and Server problem or configuration

Support Contracts:

Our Support Contract Services Team serves as a liaison between the vendor and the client to ensure technical support inquiries are followed by rapid response times and meticulous problem resolutions. Offering many levels of service, TekLeap can cost-effectively meet the budget and asset management needs of any sized business.

  • Liaison services to ensure manufacturers are providing customers with fast and efficient technical assistance.
  • Contract management services to continuously monitor equipment additions, changes, and physical locations.
  • Site Audits to document all warranties, serial numbers, levels of services, and type of equipment.
  • Modification of Multiple vendor support contracts to end and renew on the same day of the Year.
  • Advance notice of approaching renewal dates to ensure support contracts do not expire.
  • "Our company consulted with TekLeap to help us design and install a collaboration system. Tekleap recommended to us MS Exchange 2007 with a Blackberry server for our remote users with Blackberry devices. Our offices in San Francisco and London then shared synchronized contacts, calendars, folders, emails, and notes. One of the best investments our company has made.”
  • — Mosaic Investments