Hourly Support Services
Our Hourly Support Services plans give you proactive support for your network, all for a low hourly rate that fits your budget.
Our Hourly Support Services plans include the following:
- Block hours to be used towards pro-active maintenance, support, administration, troubleshooting, documentation, and project work
- Experienced, certified engineers that can manage all aspects of your network, from servers and desktops to firewalls and internetworking devices
- Dedicated Account Manager to ensure your complete satisfaction with our services
- Dedicated IT Purchaser for providing hardware and software quotes, inventorying software licenses, and tracking software subscription renewals
- Dedicated Help Desk that can be accessed via email, Web, or phone
- 24x7x365 on-call availability
- Guaranteed response times
- No additional charge for access to any member of our team
- Regular reports that detail down to the quarter hour the work performed
- Full documentation of your network, including network diagrams, software licenses, hardware inventory, procedures, IT vendor-related contact information, etc.
- Performance guarantee
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