Fixed Fee Managed Services

Our Managed Services plans provide everything you need to monitor, maintain, support, and administer your network 24 hours a day, 7 days a week, 365 days a year, for a fixed, predictable monthly fee.

Our Managed Services plans include the following:

  • 24x7 continuous monitoring of your servers, desktops, and networking devices
  • Automatic alerts to our IT support team when a problem is detected, allowing us to prevent most problems from affecting your organization’s productivity
  • Experienced, certified engineers that can manage all aspects of your network, from servers and desktops to firewalls and internetworking devices
  • Dedicated Account Manager to ensure your complete satisfaction with our services
  • Dedicated IT Purchaser for providing hardware and software quotes, inventorying software licenses, and tracking software subscription renewals
  • Dedicated Help Desk that can be accessed via email, Web, or phone
  • 24x7x365 on-call availability
  • Guaranteed response times
  • No additional charge for emergencies that affect the entire organization
  • Periodic CIO visits to review our relationship and discuss any recommendations
  • Enhanced reports showing overall network health, critical observations, and network availability and utilization, in addition to detailed records of all service requests and resolutions
  • Full documentation of your network, including network diagrams, software licenses, hardware inventory, procedures, IT vendor-related contact information, etc.
  • Performance guarantee

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  • "TekLeap helped us build our Private Cloud Computing Solution to support our remote users in our remote offices and warehouses in California. Using virtual technology, our remote offices and users connect to our systems using low level hardware like thin clients. We have saved over 50% in Hardware and Maintenance Cost.”
  • — Remick Associates