SERVICES

TekLeap has the flexibility and specialist knowledge to support customers in a broad range of networking environments. We provide essential core skills which customers do not always have available using their own resources and help solve complex technical problems that may be beyond the scope of in-house staff.

Our specialized services encompass:
Maintenance and Support Program

I.T. Management Program
Regularly scheduled visits by Field Engineer to your site. Field Engineers are guided by an on-going Task List created jointly by TekLeap and your office. Field Engineer tasks can include training, installations of new workstation software, workstation trouble-shooting and more.

Preventative Maintenance Program
Periodic system level maintenance of workstations and servers. Maintenance includes updates to system level drivers and virus protection, general hard disk maintenance, file checks and system optimization.

 Project Services
TekLeap has developed a comprehensive portfolio of professional services to manage the increasing complexity of today's technology infrastructure, from standard hardware/software integrations to intricate large-scale infrastructure deployments. Regardless of complexity, TekLeap has the resources, experience and technical certifications to complete the most extreme infrastructure IT projects, on time and on budget.
  • - Full service network analysis, design, installation, maintenance, optimization, and expansion.
  • - Advanced Network Security Solutions:

* Security audits, design and deployment
* Firewall installation and maintenance
* Enterprise-wide anti virus protection
* Resource access control

  • - Complete messaging and groupware solutions for email, fax, calendaring, scheduling, reporting, and document management, specializing in Microsoft Exchange Server.
  • - SAN design and implementation
  • - Storage assessments and analysis
  • - Backup/Recovery and business continuity
  • - Database design, installation and tuning
  • - Application design, development & integration
  • - Telephony services and solutions
  • - Information technology relocation and Data center relocation
  • - Structured cabling solutions / Riser Closet Management

 
On-Call Service

  • 24x7x365 2-hour Emergency Response and System Recovery
    * Mission Critical Equipment: Servers, Routers, Firewalls, Switches, Internet Access, and Kiosk Desktops

    Onsite Technical Support to assist end-users with any PC, Software, Printer, Network and Server problem or configuration

Support Contracts

Our Support Contract Services Team serves as a liaison between the vendor and the client to ensure technical support inquiries are followed by rapid response times and meticulous problem resolutions. Offering many levels of service, TekLeap can cost-effectively meet the budget and asset management needs of any sized business.

  • - Liaison services to ensure manufacturers are providing customers with fast and efficient technical assistance.
  • - Contract management services to continuously monitor equipment additions, changes, and physical locations.
  • - Site Audits to document all warranties, serial numbers, levels of services, and type of equipment.
  • - Modification of Multiple vendor support contracts to end and renew on the same day of the Year.
  • - Advance notice of approaching renewal dates to ensure support contracts do not expire.

 

 


Contacts us for a complimentary onsite evaluation.

CONTACT