Paypal Users See Surge in Phishing Emails

PayPal users see surge in phishing emails

August 14th, 2020

Home shopping has boomed during the coronavirus lockdown with more and more people buying essentials, gifts and luxuries online.

But that is also leaving many of us open to scams.

And now a new warning has been issued to PayPal account holders following a surge of fake emails.

Action Fraud is again asking the public to look out for phishing emails, sent out by criminals, claiming to be from PayPal.

The alert comes after Action Fraud received over 1,000 reports within 24 hours on July 20, 2020, about emails claiming to be from PayPal.

The emails state the recipient’s account has been "limited" as a result of a policy violation.

Customers are then asked to update their account or check its security by clicking a link in the email.

But the link doesn't go to the real PayPal. Instead, account holders are taken to convincing but phony websites that are designed to steal login details, as well as personal and financial information.

A PayPal spokesperson said: "Be aware of any emails or text messages that ask you to provide personal information directly in response.”

"Scammers often use a false sense of urgency to prompt you to act on a phishing email.”

"All communications from PayPal to account holders would be sent to the secure message center within their PayPal account. You will have a secure message waiting if PayPal does need you to take any action.”

A genuine PayPal email will only ever address you by your full name – anything that starts differently should immediately raise your suspicions.

"Look out for spelling mistakes, which are a common sign of a fraudulent message. If you have any concerns regarding an email you have received, you should send it to spoof@paypal.com."

Pauline Smith, Head of Action Fraud, said: "These emails are commonly used by criminals to gain access to your personal and banking details, which they then use to steal your identity or your money.”

She added: "It is common for criminals to spoof the legitimate phone number or email address of a trusted organization, to trick us into providing information.

"If you receive a message out of the blue that seems suspicious, take five minutes to check directly with the organization or brand contacting you that the communication is genuine. If something feels wrong, then always question it."

The latest alert follows a similar boom in phishing emails in June when customers reported emails claiming their accounts had been either 'suspended' or 'lifted'.

These featured prominent typos, saying: "We've limited your access and the reason is the last login attemp , we've limited your account for security reasons.

"To fix this problem you have to login and update your personal information by following this link."

These emails won’t be drying up anytime soon, so please be on your guard and, as always, visit the PayPal website directly from your browser should you receive any messages claiming you’ve been limited or locked out. If it’s genuine, then customer service will be able to assist. If it isn’t, help both PayPal and everyone else by reporting the phish. It’s a win-win scenario.

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