Google Cloud Service Desk

G Suite Enterprise Support

At Tekleap we offer G Suite Technical Support for your users, with a high-tech level staff with wide experience of over 4 years supporting users worldwide and trained directly by Google, we cam save you time and efforts so that you can focus on your own productivity.

Our main goal is to enhance our customer experience and help them get the most from G Suite. We offer:

Phone Support

Phones calls for any issue

Service in English and Spanish

8/5 support

Chat Support

Chat support for administrators

Service in English and Spanish

8/5 support

Support web portal & form:

24/7 support for cases filled in

Service in English and Spanish

We provide support in different areas, such as:

  • Multi Domains administration
  • Users creation, administration and organization (OU)
  • Email routing, content compliance, spam management, auditing, aliases, etc
  • Groups administration (distribution lists, collaborative inbox, etc)
  • Google calendar:
    • Creating and organizing calendars
    • Sharing calendars
    • Creating and using resources
  • Google Drive:
    • Creation and use of docs, spreadsheets, slides, forms, etc
  • Share and work on the same doc in real-time.
  • Usage of Google Drive local client
  • Gmail support:
    • Delivery issues
    • Delay issues
    • Synchronization with local clients and mobile
    • Spam issues
  • Google Contacts
  • Google Sites
  • Billing basics
  • Mobile Management: accessibility, security, auditing, etc
  • Reports and audit processes
  • Google Vault:
    • Litigation holds
    • Retention rules
    • Auditing and archiving emails and chats
  • Google Hangouts

But support is not all, we also offer Advice and consultancy:

  • G Suite Usage Guidance
  • Change management assistance
  • Custom development

Trust the experts, highly trained personnel is ready to take care of any technical issue in your company and have it resolved in a timely manner so we can assure you that your productivity never stops

  • Data migration
  • DNS management
  • G Suite admin console administration
  • Security concerns
  • Custom URLs for services (email, calendar, drive), logo and branding colors